Shipping policy

At Rist Life, we prioritize the freshness, safety, and fast delivery of all premium New Zealand seafood products. Below is our clear and transparent shipping & delivery policy for all domestic and international orders.
1. Order Processing & Dispatch
All seafood orders are processed, packaged, and dispatched within 1–3 business days after payment confirmation. To preserve maximum freshness, we arrange professional cold-chain packaging and fast dispatch, minimizing waiting and transit time for your ocean-fresh products.
2. International Shipping & Delivery Time
We offer reliable worldwide shipping for all our seafood goods. Standard international shipping generally takes 7–14 business days, depending on your destination country, local logistics, and customs clearance efficiency. If you need faster delivery, you can choose our expedited rush shipping option directly at checkout for priority shipment.
3. Shipping Fees & Transparent Pricing
Our shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes, or inspection fees, which are determined solely by your local customs authority. These additional charges are the responsibility of the recipient. We highly recommend customers check their local import regulations and relevant fees before placing an order to avoid unexpected costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized cold-resistant, shockproof, and leak-proof packaging materials to fully protect your products during international transit and keep seafood fresh. For high-value orders, we provide optional shipping insurance at checkout, offering full protection and bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take clear photos, refuse to sign for the package, and contact our support team immediately.
If you find any product quality issues or defects after signing for the order, please submit a support request with valid photos/videos to us within 48 hours of delivery. Our team will verify the situation promptly and provide reasonable return, exchange, or compensation solutions.
7. Customer Service Support
If you have any inquiries about order processing, shipping time, customs clearance, tracking issues, or after-sales problems, our professional customer support team is always ready to help you. Feel free to contact us via email or phone for fast and professional replies.
Thank you for shopping with Rist Life!
We keep optimizing our cold-chain logistics and shipping service to deliver fresher New Zealand seafood and a better shopping experience to every global customer.